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The client encountered difficulties in effectively monitoring their daily batch processing, especially during critical operations.
Disruptions and errors in these processes were deemed unacceptable, highlighting the need for a more robust monitoring solution.
The nature of the automated daily batch processing necessitated a zero-tolerance approach towards disruptions and errors.
The client recognized the criticality of these processes and the potential impact on their operations if errors or disruptions were not promptly addressed.
A dedicated team of 3 professionals providing 16x5 support.
Alignment with client's business calendar.
Weekend and holiday support upon request.
Usage of client-provided Virtual Machines.
Offering agent phones for direct communication.
A phased knowledge transition plan.
Enhanced process reliability during critical time windows.
Efficient monitoring and support with strict SLA adherence.
Improved system stability and error handling.
Smooth knowledge transition and collaboration.
Compliance with crucial process milestones and deadlines.
